Automatic Passenger Counters (APCs) are electronic sensors installed above the front and rear doors of buses to count the number of passengers boarding and deboarding. These advanced devices provide accurate, real-time ridership data, replacing manual counting methods. This data is crucial for better service planning, understanding passenger trends, and reporting to stakeholders.

Why are we installing APCs?

APCs will provide us with:

• More accurate ridership data: Useful for service planning, forecasting, and operational decisions.
• Real-time occupancy updates: Helping riders know when buses are full.
• Improved data reporting: Allowing us to better compete for grants and funding.
• Operational insights: Like average peak loads, cost per passenger, and passengers per mile.

When is this happening?

We are installing APCs on all Fixed Route buses now and expect to be finished by the end of 2024. We will begin using this data in January 2025 after testing and training.

How will APCs improve my transit experience?

APCs provide real-time data that helps us optimize bus routes and schedules. They also allow us to share live occupancy updates, so you’ll know when a bus is full.

Will APCs affect how I board or ride the bus?

No, APCs work without any action from riders. Just ride as usual, and the sensors will handle the counting.

Do they have facial recognition technology?

No, APCs do not have facial recognition or any capability to capture personal information. The sensors are designed solely to track directional movements of passengers boarding and deboarding. Rider privacy is a top priority at WTA.